Article 1 — Scope of Application
These General Terms of Sale (hereinafter “GTS”) govern all services provided by UNZIPTECH SARLto its clients. They take precedence over any document issued by the client, including the client's own general purchasing conditions.
Acceptance of a quote by email or by returning a signed quote constitutes a firm and final order, and implies the client's irrevocable adherence to these GTS in their entirety.
By accepting a UNZIPTECH SARL quote, the client acknowledges having read these GTS and waives any right to invoke any contradictory document. UNZIPTECH SARL reserves the right to modify these GTS at any time; any modification will be published on its website, and clients with ongoing projects will be notified by email.
Each clause of these GTS is independent; the nullity of one clause does not affect the validity of the others.
Article 2 — Definitions
For the purposes of these GTS, the following terms are defined as:
- Graphic charter: the set of visual elements (colours, typography, shapes, layout) constituting the graphic identity of a communication project.
- Website: the set of pages hosted on a server, constituting the service made available to end users.
- Mobile application: software designed to run on mobile devices (smartphones, tablets).
- CMS (Content Management System): a content management system allowing the creation and management of a website without advanced technical skills.
- Identifier: a confidential code or password allowing the client to access the services.
- Contract: the agreement comprising the accepted quote and these GTS.
- Deliverable: any element produced by UNZIPTECH SARL as part of a service (mockup, website, application, etc.).
Article 3 — Subject of the Contract
This contract defines the terms under which UNZIPTECH SARL provides services including website creation, mobile application development, graphic design, and related services (hosting, maintenance, SEO, etc.), as well as the terms of remuneration for these services.
Article 4 — Pricing and Quotes
Prices are expressed in Moroccan Dirhams excluding tax (MAD excl. VAT). Quotes are custom-made based on each client's specific needs and UNZIPTECH SARL's estimated completion time.
Any additional requests made after quote approval will be subject to a pricing amendment submitted for the client's acceptance.
Quotes are valid for 30 days from their issue date, unless otherwise stated.
Article 5 — Payment Terms
Payment terms (deposit, instalments, balance) are specified in the quote. All orders are payable in Moroccan Dirhams.
5.1 — Late and Non-payment
All creations produced by UNZIPTECH SARL remain its property until full payment of the agreed price. In the event of non-payment, UNZIPTECH SARL reserves the right to:
- Immediately suspend access to the website or service;
- Claim late payment penalties at the legal rate applicable in Morocco;
- Take any amicable or legal action to recover sums owed.
Article 6 — Deadlines and Delivery
UNZIPTECH SARL commits to meeting agreed delivery deadlines, provided the client has supplied all necessary elements on time.
6.1 — Testing and Debugging
UNZIPTECH SARL carries out testing of core features before any delivery. Acceptance testing largely remains the client's responsibility, unless otherwise specified in the quote.
6.2 — Warranty Period
Upon project delivery, a warranty period of 6 months begins. During this period, UNZIPTECH SARL commits to correcting any malfunctions within the following timeframes:
- Critical issues (site inaccessible, data loss): within 3 business days.
- Standard issues: within 8 business days.
- Minor issues: within 20 business days.
Any modification to the source code by a third party or the client themselves immediately voids the warranty.
6.3 — Special Conditions for CMS Sites
CMS users agree not to update modules, extensions, or the CMS version without prior written approval from UNZIPTECH SARL.
Article 7 — Work Validation
For any graphic design service, a mockup is submitted to the client within 3 business days. Two revision cycles are included. Clients have a maximum of 15 days to validate design elements; after this period, the graphic charter is deemed approved.
Article 8 — Intellectual Property and Rights Assignment
UNZIPTECH SARL assigns to the client, upon delivery and after full payment, the exploitation rights to original creations produced under the contract.
UNZIPTECH SARL retains ownership of generic tools, methods, know-how, and components that may be reused for other clients.
Article 9 — Client Content: Texts, Images, and Associated Rights
The client undertakes to provide UNZIPTECH SARL with texts and visuals for which they hold the usage rights. UNZIPTECH SARL cannot be held responsible for client-supplied content.
All images used by UNZIPTECH SARL that are not supplied by the client are sourced from royalty-free image banks or acquired under an appropriate licence.
Article 10 — Hosting and Domain Names
10.1 — UNZIPTECH SARL Obligations
UNZIPTECH SARL commits to implementing all reasonable means to ensure the continuity and quality of hosting services. This is a best-efforts obligation, not a results obligation.
10.2 — Registration Rules
For any .ma domain name, the client declares having consulted and accepted the ANRT naming charter, available at anrt.ma.
10.3 — Client Warranties
The client warrants the accuracy of information provided during domain name registration and is solely responsible for use of the domain name.
10.4 — Force Majeure
Neither party can be held liable for a breach resulting from force majeure. Force majeure suspends the affected obligations for its entire duration.
10.5 — Termination
The contract may be terminated as of right 15 days after a formal notice that has remained without effect, in the event of a material breach by either party.
10.6 — Support Contracts with Hosting
Recurring contracts are renewed by tacit agreement. Any termination request must be sent by registered mail 3 months before the contract anniversary date.
Article 11 — Right of Withdrawal
Given the intangible nature of services provided exclusively electronically, the performance of which begins upon acceptance of the quote, the parties expressly agree that no right of withdrawal may be exercised.
Article 12 — Intellectual Property of Services
The client acknowledges that the services and software used in UNZIPTECH SARL's deliverables may contain information protected by intellectual property law. The client undertakes not to infringe or make unauthorised use thereof.
Article 13 — Domain Names — Administration Licence
For each domain name ordered, the client grants UNZIPTECH SARL an administration licence on its behalf. This licence ends upon contract termination or at the client's express request.
Article 14 — Confidentiality
Both parties commit to maintaining the confidentiality of information exchanged under the contract and not to disclose it to any third party without prior written agreement.
Article 15 — Personal Data Protection
UNZIPTECH SARL commits to treating the client's personal data with the strictest confidentiality, in accordance with Law No. 09-08. The client has the right to access, correct, and delete their data by emailing contact@unziptech.ma.
Article 16 — UNZIPTECH SARL Credits and Links
UNZIPTECH SARL reserves the right to insert a “dofollow” hyperlink in the footer of the completed website pointing to its own website. UNZIPTECH SARL also reserves the right to reference the project in its portfolio, unless the client objects in writing within one month of delivery.
Article 17 — Retention of Title
Deliverables produced by UNZIPTECH SARL remain its exclusive property until full payment of all sums owed.
Article 18 — Completion Deadlines and Penalties
In the event of a delay attributable to UNZIPTECH SARL, the company commits to prioritising completion of the project and offering, as compensation, hosting with a maximum value of 1,000 MAD excl. VAT for one year.
Article 19 — Mediation and Dispute Resolution
In the event of a dispute, the parties commit to seeking an amicable solution within 30 days. Failing agreement, the dispute shall be subject to the exclusive jurisdiction of the Commercial Court in the jurisdiction of UNZIPTECH SARL's registered office.
Article 20 — Applicable Law
This contract is subject exclusively to Moroccan law. Any clause declared null and void shall not affect the validity of the remaining provisions.
UNZIPTECH SARL — contact@unziptech.ma